Operations Specialist - Mandarin Speaker (m/f/d)

J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.

With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.

Behind every smooth delivery is a well-structured operation. And behind that, people who understand processes, data, and quality.

If you enjoy bringing structure into complexity, improving service quality, and working closely with different stakeholders - this role might be a strong fit.

• Act as a key interface to BPO partners and support daily operational communication

• Support business volume forecasting and assist in operational planning

• Monitor service quality through call and chat audits (e.g. communication style, issue handling, documentation)

• Identify improvement areas based on data and operational insights

• Support the development and delivery of trainings for operational teams

• Create and maintain training materials, guidelines, and assessments

• Train stakeholders on internal systems and processes

• First experience in operations, customer service, BPO environments, or similar fields

• Strong analytical mindset and confidence in working with data

• Good understanding of operational processes and service quality management

• Experience in training, coaching, or creating training materials is a plus

• Comfortable working with common office tools and data analysis tools

• Strong communication skills and structured way of working

• Fluent in Mandarin & English, German is a plus

• A role with real impact on service quality and operational excellence

• The opportunity to shape processes in a growing international environment

• Close collaboration with cross-functional and international teams

• A dynamic setup where ideas are welcomed and improvements are visible

If you have any questions regarding the role, you can reach out via: de-hr@jtexpress.de